Get in Touch With Us
Got a question about one of the casinos we cover, spotted something that needs updating, or just want to tell us what you think of our reviews? This page explains the ways to reach Online Casinos, what we can help with, and how quickly you can expect to hear back.
Ways to Reach Our Team
The best way to contact us is by email at [email protected]. We read every message that comes in, and a real person on our team replies — we do not rely on automated responses to close out enquiries.
To help us get you a useful answer faster, it helps to mention:
- Which casino or page your message relates to, if applicable
- Whether you are asking a question, reporting an issue, or offering feedback
- Your province, if your query relates to payment methods or availability where you live
What We Can Help With
Readers get in touch with us for a range of reasons connected to how we research and rank Canadian online casinos. Common topics include:
- Questions about our reviews — if anything about how we assess payout speed, game selection, or bonus terms on a specific brand is unclear, ask and we will explain our reasoning.
- Corrections — bonus offers, wagering requirements and payment options at online casinos change often. If you notice something on the site that looks out of date, we want to know so we can check it.
- Suggestions for coverage — if there is a casino, payment method, or topic relevant to Canadian players that you think we should cover, tell us.
- Partnership or editorial enquiries — if you represent a casino brand or a relevant business and want to discuss working with us, introduce yourself and explain what you have in mind.
- Responsible gambling concerns — if you or someone you know is struggling with their gambling, let us know in your message. We can point you towards organisations that offer confidential support in Canada.
If you are trying to decide where to play rather than getting in touch with us directly, our comparison tables and individual casino write-ups elsewhere on the site cover payout speed, bonus terms and game libraries in more detail. Players specifically looking outside the standard self-exclusion framework may also want to see our page on Best Non GamStop Casinos 2026.
How We Handle Your Message
Every enquiry is read and actioned by a member of our editorial team, not routed through a script. We aim to respond within two working days. During busier periods — for example after a major update to our rankings — it can occasionally take a little longer, and we appreciate your patience if it does.
If your message points to an inaccuracy in one of our reviews or comparison tables, we will look into it and update the page where the facts support a change. We would rather correct something quickly than leave outdated information live.
Before You Write In
A few questions are easy enough to check without waiting on a reply:
- If you are asking about a specific bonus, check whether the offer terms are listed alongside it on the casino's card or in our review — wagering requirements, minimum deposits and expiry windows are usually noted there.
- If your question is about whether a casino accepts CAD or a particular payment method, our payment comparison content covers what is generally available to Canadian players.
- If you are unsure whether an operator is a fit for your province, that is exactly the kind of detail worth including when you do write in, since availability can vary.
We Read Every Message
Whether you are flagging an error, asking about how we rate operators, or simply want to share how a casino performed for you, your input genuinely shapes what we cover and how we cover it. Send us a message whenever something on the site raises a question, and expect a straightforward, human reply.